Archive for July 18, 2007

Own The Problem, Generate The Solution

July 18, 2007

How often do you hear of people who complain?

How many types of complains have you heard?

How often do you hear people say that its their own fault instead of others’ mistakes?

Let’s reverse the questions a little…

How often do you hear people giving you solution?

How many types of solutions have you received?

How often do you have people take personal responsibility and do something about it to improve the situation?

Now for the acid test…

Which group of questions do you tend to hear more of? The first or the second group?

Tendency is that the first group seems to be more rampant and take on most quantity. (You can disagree, of course) If they are that positive, drop me an email, would like to get to know them too.

How about a simple wisdom with a simple reply…

Instead of complaining, which tends to add negativity most of the time, why not own the problem then generate the solution?

Invite your friends to take a step over to the other side, the side of solutions.

As long as the problem is linked to us, there is no way we can fully absolve responsibility. The important things is to be understanding to the factors

Once you have a clearer picture, you can start to see new solutions. But it first begins with self-responsibility so that people can take ownership.

Instead of complaining, Own the Problem and Generate the Solution.

The Most Easily Forgotten Part Of Communication

July 18, 2007

It’s a common thing to understand communication by what we intend to express. As we get the message and information together in our heads, we construct an inner structure to deliver it, as smoothly as possible. So the moment we are able to utter the words out from our mouths, we tend to deem that the communication is done since the information is pass from us.

Yes, indeed, that’s communicating… or is it?

Aren’t we forgetting something? That communication is not just a mere act of getting the information out. It has a lot to do with getting the information out CORRECTLY.

In other words, how do you know if the message is getting through? Speaking the words is only half way there. There has got to be something more than that in order to complete the other half of the effective communication cycle or loop.

We are often caught up with deciding on what to say that we forget to ensure that whatever we are saying is getting through. Therefore, we need a corresponding information and ‘data’ to be returned to us, telling us the other party received the message well.

Hey, when we buy certain things, we do get a receipt to indicate everything is in order, don’t we?

That’s the way it is too for communication.

To communicate effectively, we do not just speak words. We check out the responses after we have spoken the words. But in most speakers’ mind, they are so preoccupied with the next word, phrase or sentence that they simply forget to check out the responses by the audience.

What’s so risky about this is that the following sentence that comes out of the mouth is another one that does not mean anything to the listener. Why? Because they could already be lost on your first sentence!

Therefore, whenever we say something, we must internally ensure that the message is getting through. We do this by… observation. We watch out for signals emitted by our listeners then craft, in our minds, the next sentence structure that befits the listener’s response read by us.

So what’s the most easily forgotten part of communication? It’s Observation (of your listeners).

The placement and sequence of sentences matter in terms of aiding or obstructing comprehension.

Should you decide to place sentence C after sentence A, instead of the original sequence of sentences A, B and C? The whole message will turn out to be very different.

Well then, will it be sentence B or C after sentence A? Now this will be entirely up to what you had observed. Certain clues will lead you to mention sentence B after sentence A, while other signals will get you to prefer sentence C over B.

Of course, there is also nothing to stop you from deciding to say statement Z if you want.

But sound observation of your listeners is required in order to craft your next sentence maturely and fluently. This will ensure that your audience stay with you throughout the whole speech or conversation.