Archive for August 27, 2007

6 Steps To Take When You Face A Conflict

August 27, 2007

Conflicts are inevitable and is part of life’s growing process. As long as we interact, there is always potential for conflict. Even if you isolate yourself, you might also be drawn into conflict, all without you needed to trigger it. Such is the complexities of life and the complications of emotions.

In the newspaper Today, there is an useful report that highlights what can be done when you are faced with a conflict. I’ll like to share the pointers with you:

Step 1: DEFINE THE PROBLEM
Create a clear picture in your mind of the particular conflict. It may help to write a detailed description, including the surrounding circumstances, what each of you said, the behaviors you observed and your thoughts.

Step 2: GATHER INFORMATION
Focus on ideas and procedures, not on emotions. Be sure you understand the facts behind the conflict. Do you and your peer have opposing strategies for achieving an objective? Think about your ideas and give your colleague’s ideas equal consideration.

Step 3: LOOK FOR DIFFERENT PERSPECTIVES
Find the missing link by seeking advice from those whose opinions and perceptions are different from your own. A trusted adviser may broaden your perspective on the situation.

Step 4: ENVISION A SOLUTION
Imagine how the conflict might play out, taking into consideration what you know about yourself, you have learned and observed, and your understanding of the problem.

Step 5: EVALUATE YOUR PLAN
Do your tactics for resolving the conflict match your values? Are you willing to disconnect from your emotions? Focus your conflict management plan on ideas and procedures.

Step 6: LEARN FROM YOUR EXPERIENCE
After you have resolved the conflict, debrief. Did you settle the issue? Did the process improve your relationship with your peer? If you cannot answer yes to both questions, you probably will experience more conflict and may need to try again

There you have it, the 6 steps to take whenever you face a conflict. Do remember to apply these steps so that you can work towards a better relationship.

May you Excel always!