Archive for November 27, 2007

How To Get Your Customers To Keep Coming Back To You Through Your Service

November 27, 2007

In my work as a consultant, I regularly get engaged to consult for different companies and organizations. One of the key aspects involves working on their service quality for customers. When I ‘test’ out the customer service quality, I will also recommend specific ways to improve so that the customers will keep coming back again and again. This has always been a consistent result.

Here are some ways to get your customers coming back to you:

1. You must not know just your services and products, but know HOW TO INTRODUCE them to your customers.

2. You must be able to recommend some of the better ones or the more popular ones as well as state the reasons for that.

3. You must pay attention to the small details of the customers.

4. You must be able to serve them whenever they need yet without their asking.

5. Check back with your customers at the right time to be sure that they are satisfied with their products and the service they receive.