Archive for February 2008

It’s All About Excelling Beyond Excellence!

February 29, 2008

Since this is website is about being empowered to Excel Beyond Excellence, here are some sayings on excellence by various thinkers and personalities. Have a look through and let’s contemplate on how being excellent can affect our lives and how we can further attain excellence ourselves.

Excellence encourages one about life generally; it shows the spiritual wealth of the world. — George Eliot

Excellence means when a man or woman asks of himself more than others do. — Jose Ortega Gasset

Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit. — Aristotle

Excellence is not a skill. It is an attitude. — Ralph Marston

Excellence is a better teacher than mediocrity. The lessons of the ordinary are everywhere. Truly profound and original insights are to be found only in studying the exemplary. — Warren G. Bennis

Excellence is to do a common thing in an uncommon way. — Booker T. Washington

There is no excellence without labor. One cannot dream oneself into either usefulness or happiness. — Liberty Hyde Bailey

Excellence is the gradual result of always striving to do better. — Pat Riley

Excellence is the unlimited ability to improve the quality of what you have to offer. — Rick Pitino

7 Vital Things You Must Keep In Mind When You Handle Difficult People

February 27, 2008

Today was another enriching day as I worked with the Consultants. During my full-day training on “Managing Difficult Clients”, the Consultants shared with me the various types of tough people that they encounter at the work place and in life. Plenty of real life examples emerged and we took the incidents into practice during the role-play. This is followed by their insightful sharing of what they have learnt.

In addition, I also share with them the proven ways to better manage these difficult people as well as the key points to remember.

1. It’s really about the power between both of you.

2. Sincerity and clarity of the relationship is important.

3. Use the pre-frame and set-up to your advantage.

4. You can install further set up within your conversation. This will keep your clients on track and within your intended scope of discussion.

5. Strive to pin-point the underlying issue and resolve them instead of reinforcing their negativity. Be forward looking instead of reliving the hurting memories.

6. Keep the clients rational towards issues rather than associating them to overwhelming emotions.

7. Avoid personalizing the issues by checking your language and comments.

As you embark on serving your clients, it is imperative that these pointers be employed as much as possible. In this way, you will be better positioned to attain positive results during your consultations.

May you Excel Beyond Excellence!

Proven Tips To Boost Your Public Speaking And Presentation Skills (Part 13)

February 26, 2008

Given the ability to speak, it is always wise for a human to improve and master his communication skills. This was exactly what my Toastmasters Club did tonight. We increased the opportunity for members to better improve their communication abilities.

The National University of Singapore Toastmasters Club had a parallel meeting today, implying that two meetings were running at the same time. Close coordination were needed, and the organizers did that without breaking into a sweat.

A key reason for tonight’s arrangement was to provide speaking slots for the overwhelming number of people who want to present their speech projects. The wide selection of speaking level ranged from the basic appetizer speech to the advanced application presentations. An in-depth learning opportunity for the audience indeed.

Tonight I was the Language Evaluator and I’ve noted how the Club’s overall language construction ability has improved. Many speakers had conscientiously crafted their phrases in addition to pronouncing accurately. A worthy effort for the Club, I must say!

As usual, I highlighted to the speakers some of the areas where tonight’s speeches could be improved and quality boosted:

1. If you want to encourage people to attempt something new, avoid spending too much time asking people to consider the dangers of it. Instead, share with us how we can better manage the negative aspects so that the experiences become positive. In this way, you will better achieve your intention to encourage us to take part in whatever is suggested.

2. Create a relation between different sets of numbers. Verbally, audience generally find it harder to visualize numbers. Therefore, it is not just rattling off numbers or figures, but the underlying significance of the numbers. Let us know why the numbers matter and how to make sense of them.

3. Avoid over-memorizing the speech to such an extend where it becomes too mechanical. Some speakers prefer to memorize while some others like to keep it more impromptu. No matter what your preferences are, the outcome of the speech should not appear too mechanized. Another caution to over-memorizing is the risk of forgetting a word or phrases that might render you unable to continue the lines. Find your balance between memorizing and being able to take into account the audience responses.

4. When you want to make your speech more entertaining, remember to grab the attention, build the anticipation and release the exasperation. In this way you can better draw your audience into your theme and your intention will be easier achieved.

These are excited speeches that I’ve heard tonight. And in my opinion, all the speakers deserve double rounds of applause. I’ve noted how they’ve improved over all these months and these shiny examples for the power of communication.

May all your speaking skills Excel Beyond Excellence!

What Separates The Top Performers From The Average Performers At Work? Key Differences Between The Excellors And The Average

February 24, 2008

During training and consultation for the upper management, the presidents, managers and directors often ask what makes a super-star staff different from a typical worker of the organization.

Having been analyzing, training and consulting at different companies, organizations and industries, I have discovered that there are indeed noticeable distinctions between the two genres of staff.

Since this is a rather common questions being posted, I would like to shed some light in this article on the key differences between those who excel beyond excellence, The Excellors, and the rest of the average employee.

The top differences are as follows: (Excellors vs the Average performer)

1. Having the attitude of being a top performer vs the attitude of an order taker

2. Commitment to work excellence vs working the minimal needed

3. Possesses Values integration with the companies vs values clashing with organizations

4. Having a far-sighted vision beyond the pay vs working just for the pay

5. Having the Humility to learn and reflect vs habitual ignorance and arrogance

6. Willingness to Turning mistakes into improvements vs avoidance to fail and tendency to blame and complain

7. Take Self responsibility vs company’s and other’s problem

8. Takes calculated Risk taker vs risk adverse and total risk avoidance

9. A Positive Relationship builder with Boss, Colleagues and Clients (BCC) vs talking to others outside of social group only if left with no choice

10. Emotionally and mentally strong vs mood sensitive and easily environmentally influenced

11. Possess Clarity of career goals vs just work for the moment and see what happens

12. He is an Energizer vs an energy and emotional depleter

13. He helps improve the organization to Excel Beyond Excellence!

Proven Tips To Boost Your Public Speaking And Presentation Skills (Part 12)

February 23, 2008

I was a judge at a Pre-University speech contest today. It was executed ‘Idol’ style where every judge will provide some comments to the speakers immediately after they had spoken.

Here are some of the suggestions I’ve shared with the contestants:

1. Learn to explore and maximize the impact of your prop.

2. Pause for effect if you intend to make a point and for punch line, especially if you are making a joke.

3. Allow the message or sub-point to sink in first before moving to your next point.

Top Reasons Why Negotiations, Sales And Deals Fail

February 22, 2008

Over these last two days was another intensive and highly interactive training on “Effective Negotiation Skills”. The participants came from a wide variety of industries and represent different organizations. We get to hear their view points and they also get to practice the many strategies taught.

One of the areas covered also included the reasons behind the failings of negotiations, selling process and deals making. To add on, here are some of the reasons:

1. A lack of rapport and trust.

2. A lack of sincerity and integrity

3. The thinking was win-lose instead of win-win.

4. There was a clash of values.

5. Did not communicate well with each other.

6. Poor employment of negotiation tactics and overall strategy.

7. Lack of awareness and display of insensitivity.

What You Must Understand To Better Manage Your Time And Run Your Life

February 20, 2008

The desire to manage our time and our life better does not come from the external forces. While we can be triggered by what is outside of us, the true want to run our lives for the better must be internally motivated. This is part of what we had also discussed at today’s “Time Management” training for a major statutory agency.

We further know it’s most prudent and economical to treat our limited time with respect. Hence, to better manage time and ultimately our life, here are some important understandings you ought to know:

1. Know that every moment you spend and what you spend doing has some value in it. The sooner you can derive a real worth to your time, the more you will realize its true cost on your terms. Some of these numbers might even surprise you.

2. Learn to make a call on your priorities. While different tasks and demands do emerge during the course of our daily living, they ought to be treated with varying degree of importance and urgency. Being able to make quick decisions to what is truly important (or prioritizing) will help you to better move things along, rather than to stagnant and hesitate.

3. Focus on getting progress instead of getting busy. Just being busy does not imply progress is made for your life. It can end up as a routine repetition of hovering on the same ground—busying doing the same things over and over again without getting any closer to your goals. Critically reflect and reevaluate what you have been doing every single day.  Then make sure your actions bring you progress toward what you want instead of mere numerous robotic tasks.

As you manage what is scarce, you will begin to appreciate the need to treasure time and life well. Give it a better worth by tagging your dreams to it.

Apply these understanding competently and your life will Excel Beyond Excellence!