When I finished conducting the 2 day course on “Coaching Skills for Leaders” on Monday and Tuesday last week, I took a few moments to recap and reflect on what I had taught. In addition, it was also a reminder to how coaching is so much needed at the workplace. We often find ourselves in tight spots with the changing pace of workplace challenges. Yet we don’t always get the necessary help or advice when needed.
In your role as a coach at work, you want to understand that this is a reflection of the client’s lifestyle. His perspectives of life are hence displayed thru his actions and thoughts. If uncontrolled, emotional outburst will be experienced.
Here are some pointers you should follow if your client takes a sudden turn to become difficult:
1. Repeat your agreement and ground rules.
2. Reaffirm your intention with taking on this coaching assignment
3. Reassure that you are working for his benefit.
4. Review your coaching style and sequence.
5. Relate what works for him.
6. Rebuild your rapport.
7. Reestablish your goals and end results of coaching.
8. Remind your client that no one cares more for his own life than himself, hence he is ultimately accountable for his own success, not you.