Archive for the ‘Communication Competence’ category

How You Can Suavely And Smoothly Network With Flair

November 21, 2008

Throughout the first few days of this week, I’ve been conducting the trainings for a few organizations and institutions. Coincidentally, they all happened to be networking related seminars. One was “Network And Communicate Your Way To Success”, while the other was “Network Your Way to Success”. However since the participants will be using these skills for different focuses, hence I customized the content to their relevance. After all, what use is a skill if it can’t be properly applied in the right context?

What was really fun about these trainings was that it involves plenty of interactions and practice. The participants also got into a glimpse of Human Behavioral Psychology, an exploration into how human beings act and react in social settings and encounters.

After all, we are all social creatures. None of us can avoid not being influenced by others. Hence networks are formed no matter you want or not. The key question is: how then do you network positively and with flair?

Here are some tips that will surely help you along in your interaction, making them suave and smooth:

1. Be willing to approach others to break the ice.

2. Be purposeful in your words and consider how your words affect others.

3. Be paying attention to what others are telling you.

4. Be tactful and diplomatic with your comments and replies.

5. Be in contact by following up with them.

(Source: wekie.com)

The 5 Key Dynamics You Must Pay Attention To When You Communicate And Solve Problems With Your Team

November 17, 2008

A quick check with my schedule indicated that the past few days were absolutely packed with various trainings. The pace of living a life as a public speaker, trainer and consultant has picked up tremendously over the years. To me, this is somewhat a sign of the growing need and recognition for Professional Excellence trainings, speaking engagements and personal consultations as well as an increase in the participants’ willingness to upgrade themselves.

No longer is it possible to just be contented with fundamental technical skills, the soft skills aspects are now the essentials. It’s not just the norm, but it’s so necessary that even companies are demanding that their staffs know how to build better relationships with quality communication. This is even more so when problems abound at work, and, to a fair degree, exist in their personal lives.

Hence just 2 days ago, on Saturday, I completed Day 2 of the “Communication and Problem Solving for Leaders” training. In this customized in-house workshop for that multi-national cooperation, I explored with the leader-participations the range of key dynamics in leading people via effective communication, resulting in better ways to solve work problems and issues.

I also made sure that these learning points were easy and quick to apply with fast results. When the participants gave their input, I was highly delighted when they integrated the communication concepts into their demonstrations.

Taking it further, some of the key dynamics that you must pay attention to whenever you are communicating with your team to solve problems include:

1. The Agreement on the values and ultimate outcome or objectives of the project.

2. The Acceptance of the ground rules during the exploration of the issues and the discussion of the problems.

3. The Understanding of the flow of the problem solving model and process.

4. The Willingness to suspend personal biasness and let go of the limitations in perceptions.

5. The Intention to cooperate with each other in working towards resolving the problems.

(Source: wekie.com)

Ignore Them At Your Own Risk! Exploring The 5 Essence Of Managing Your Conflicts Without Making Them Worse

November 12, 2008

As I approached this training topic over the past 2 days, I’ve derived even more ways of handling conflicting situations and tough people. What I’ve always liked about “Conflict Management” workshops are the freshness and renewed challenges that keep presenting themselves.

What did I do? I basically encouraged the participants to explore the tough conflicts with me.

And throughout these interactions, I helped them to design the different approaches that they can use whenever the conflicts arise. It’s never a quick hit-and-run solution if you want to get to the root of the issue, but there are truly some words and approaches that can put you in a more positive light.

Do reflect and consider the following essence of conflict management:

1. When people get angry, they are exhibiting a inner set of conflicting values. These values often, though not always, have been accumulated over time. You want to recognize that in you.

2. Conflicting people want to be heard, and seriously do not appreciate receiving any condescending treatment.

3. They are also seeking support of some kind for their points of views. Notice when the areas of similarity might be for both your viewpoints.

4. These people have either an overly high or overly hurt ego of some kind and want to assert it unto people around them. Handle their egos with care!

5. Avoid getting too carried away to prove yourself right, because that’s exactly what conflicts can get you to do — get carried away and your conflict escalates.

(Source: wekie.com)

How To Integrate Leadership Communication Into Your Interaction With People

November 9, 2008

I completed the first segment of the training yesterday with a sense of satisfaction. Although it was Saturday, I was glad the participant-leaders were able to be dedicating their time to better themselves. After all, this course “Communication and Problem Solving for Leaders” was specifically customized for them.

We had a fair bit of in-depth discussion on what it meant for a leader to communicate. I call this “Leadership Communication”. The participants understood that the manners and style of communication were also very much affected by the leader’s personality. Hence, I was pleased when the leaders were able to integrate the various concepts into their practice.

When we explored the concepts of leadership communication, we also derived various ways of displaying them at work.

Here are some of them:

1. Understand how your staffs prefer to interact and communicate.

2. Discuss with them your corporate goals with values and how you are going to lead them to fulfill these objectives.

3. Seek to inspire them by communicating trust in their capabilities.

4. Remember that one key element of communication is listening, active listening.

5. Let your staff know that you understand them by communicating with empathy and your willingness to adopt possible, workable ideas.

(Source: wekie.com)

How Young People Can Be Set On The Path To Public Speaking Success

November 2, 2008

Many students are starting to realize the importance of public speaking and being able to communicate effectively. I’ve been training in different schools and individual students over the years in subjects such as these. The consistent sign I notice is the awareness and the discovery on the benefits that public speaking can bring to themselves.

As I coached and guided my students during Speech Coaching last night, I could notice how serious they were in wanting to become better in the art of oratorical speaking. The firm determination to better their speeches made me want to contribute even more, share with them a lot deeper in mastering public speaking.

For those who are interested unto the road of speaking success, here are some recommendations:

1. Seek understanding and support from your loved ones, especially your parents.

2. Join a public speaking training or a special interest program like The Toastmasters or The Gavel Clubs.

3. Seek out a personal mentor who can massively shorten your learning curve.

4. Listen and learn from the more experienced speakers often.

5. Find opportunities to speak regularly. It’s a skill you must hone consistently, never something acquired overnight. Nothing beats practice. You can’t replace correct practice.

(Source: wekie.com)

5 Relevant Reframes To Help You Reframe Your Problems

November 1, 2008

One of the most common encounters I have in my trainings is that I get asked with regard to how to solve problems. And these problems placed before me range from work-place issues, career conflicts, personal motivation blockages, social and romantic relationship queries, marital concerns, life threatening obstacles and the likes. It’s always refreshing and an useful brain exercise in quick thinking to guide them in reframing these problems.

Yesterday’s training “Reframing Problems Into Opportunities” dealt specifically with resolving problems itself. The participants opened up to share and we take another look into how problems can be perceived differently. Lots of interesting cases were thrown up, examined, diagnosed and possible future were presented to them. It was most mentally stimulating indeed.

Hence, here are some of the relevant reframes we discussed. When employed, they will enable you to better reframe your problems.

1. Everything you read, encounter and experience is an attempt at reframing the problems in your life.

2. See them as issues and situations, rather than as problems.

3. Understand that for every issue, there are at least 2 sides of the coins.

4. You can choose, if you choose to. Therefore, choose to choose first.

5. The key lies in the solutions you have, not the problems you are having.

(Just a quick point to add: If the problems in your life get too overwhelming or unbearable, please get a coach or mentor now. Talk to him or her immediately. Time is of the essence.)

(Source: wekie.com)

3 Crucial Questions To Ask Yourself Before You Use Any Powerpoint Slides In Your Presentation

October 29, 2008

I was impressed when The National University of Singapore Toastmasters Club initiated a discussion group last night to talk about issues regarding public speaking. A substantial number of people turned up for the event and participated in airing their views. This shows that our members do take ardent interest in the act of continuous improvement and learning.

As we know, there were way too many questions to answer regarding giving presentation. Needless to say, that short period of time during the discussion certainly well utilized and uplifted everyone’s spirit.

One of the key topics that were being brought up, to a large extend, involved using Powerpoint slides during presentations. The participants were concerned about how the slides will impact them.

Adding on, here are the crucial questions that will help you regarding the use of slides:

1. What is the purpose of this Powerpoint slide?

2. Does the use of this aid you or distract you from your presentation?

3. What is the take-home message for the audience after viewing the slides?

Use these questions to further streamline between to use slides ot not, as well as how to use them suitably. This will sure make your presentation sparkle.

(Source: wekie.com)

5 Useful And Proven Ways To Start The Next Round Of Your Negotiations Excellently

October 26, 2008

After a few days of heavily packed seminar sessions, I’m updating this blog again. However, the next round of super intensive training is just about to come up soon. Nonetheless, I know that my life is just about to get even more exciting and the ride has just become more sensational. *Wink 😉

I was pleased that the participants remembered what I taught them a week ago. This particular run of “Effective Negotiation Skills” training was slightly different from the usual in the sense that it had a one week break. Both sessions were conducted on Saturdays, full day. Hence, with the one week break, participants were requested to review and practice their skills. I glad they had displayed how to apply the negotiation skills and strategies taught in my training.

And since negotiation can, from time to time, take more than one meeting; it becomes imperative that we understand how to restart the negotiation talks effectively and excellently.

Here are some proven ways you can begin your next round impressively:

1. Rebuild the rapport.

2. Review the previous agreement with tact and diplomacy.

3. Attribute credits to your counterparts when credits are due.

4. Start the session with sincerity.

5. Promote the sharing of long term views for mutual benefits.

(Source: wekie.com)

I Thirst For More

October 20, 2008

It’s often in learning that we progress. For today, an enthusiastic Toastmaster, Gerald Ong, sent me an article for posting. I’m sure the eager learners will be hungry for more and thirsting for more knowledge.

Here’s what Gerald had share:

I Thirst for More

Are you thirsty after having a spicy meal?

Are you thirsty for better speaking skills?

Do you hunger for more a lively club environment?

What should we do?

— Share the benefits of Toastmasters to the public!

Benefits of Toastmasters are:

— Unlimited opportunities for personal growth and career advancement

— Improved Abilities and Broadened experience

— Learning points in Leadership development through club administration and club management

— Self-Confidence and Self-esteem in public speaking

— Better interpersonal communication skills and human relationships

“If you can dream it, you can do it” — Walt Disney

Why do members leave the club?

— Commitments to other voluntary organizations

— Work Commitments

— Change of personal interests

— Family Matters

— Differences in club atmosphere as compared to their heydays.

“Altitude does wonders”

— Revive the atmosphere by involving your club coach, club mentors and club sponsors.

— Have a positive mindset. Nothing is impossible. Look at “impossible” as “I-M-Possible”

— With the right mindset, you can achieve anything you dream.

“Focus Bring Power”

When you are down, you will rise up at the end of the day. “Never bend your head. Hold it high. Look the world straight in the eye.” Helen Keller

Only time will tell that it would be successful.

A quote to ponder:

“The best and most beautiful things in the world cannot be seen or even touched. They must be felt within the heart.” Helen Keller

With the right attitude, mindset, you can excel beyond excellence!

(Source: wekie.com)

5 Truths You Must Know About Winning The Inner Game OF Negotiation And Deals Making

October 18, 2008

Yesterday saw the completion of the 2 day Negotiation and Conflict Resolution training for a very popular multi-national corporation. I’ve always enjoyed conducting such trainings and handling the questions because they are usually challenging, tough yet so prevalent in our lives.

It’s never an easy task especially when negotiation skills seem to be needed almost at every turn and nearly every facade of our life. This requires us to raise our game of bargaining to a much higher level, especially for the ambitious. For it is through negotiation that many productive and profitable deals can be made. Progress is therefore dependent on your bargaining success.

To set you on a winning negotiation advantage, you’ve have to know the truth in playing the inner game:

1. Negotiation is a test of your mental strength and dexterity.

2. Negotiation requires you to compete on thinking speed and pushes creativity limits.

3. You have to possess superior sensory awareness and acuity to win the game.

4. Negotiation demands of you to attain emotional balance.

5. The one who can exercise greater linguistic fluency wins the game.

(Source: wekie.com)