Archive for the ‘Emotional Intelligence’ category

How To Apply Emotional Intelligence At Your Workplace?

March 1, 2009

Many trainings, coachings and meetings have taken place over the past few weeks. They come in at a faster pace than I can write about them. Fully packed weeks I must say. In my deepest of heart, I consider it a bonus being able to reach out to so many people within these few short weeks. And these are definitely the perks of being a public speaker and trainer. The honor is definitely mine.

One of the most intensive trainings I’ve conducted just a week ago was “Emotional Intelligence at Work” for a major government institution. Real issues were presented to me and I took the time to address them, knowing how my comments would affect the participants’ career and lives.

As they shared and generated more interest in human behavior at the workplace, I was impressed by how they could react with the concepts taught. Talk about accelerated learning. After all, when you put in heart into what you are doing, you couldn’t wait to make it work. That was what I witnessed.

When it comes to the workplace, emotions can fly. More often than not, bosses judge the staffs while customers always have to the right to complaint. You can’t underestimate the power of emotion. They will simply overwhelm you when you’re not in-charge of yourself.

Here are some ways you can apply better emotional intelligence to your work:

1. Respect emotions, the power of emotions.

2. Understand your emotions do and will affect others at work.

3. Commit to looking at the useful and productive side of the tasks.

4. Check yourself if your responses and motivations are driven by purposeful emotions.

5. Create a list of emotions that you want to display at work.

6. Insist on making yourself a positive influence with your colleagues.

7. Let yourself immerse in the joy of creative juice with your tasks.

(Source: wekie.com)

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7 Practical Ways To Increase Your Emotional Intelligence And Mental Dexterity

January 16, 2009

For these couple of weeks, I’ve been working on a number of courses that are coming up for the year. A significant time was also spent on customizing them to fit into clients’ demands. In addition, the training and coaching sessions have also be rather packed. A very fruitful start for this New Year indeed.

The past 3 days were spent conducting the highly intensive training on “Emotional Intelligence at Work”. As the training is customized for a major government institution, I highlighted specific examples where the participants could display Emotional Intelligence (EI) for themselves as well as in their daily dealings with their bosses, colleagues and customers (BCC). Through the sharing and discussions, I was extremely pleased to know that the participants found even more ways to apply emotional intelligence beyond what was taught. Now that’s empowerment for them!

Leading on, here are some of the practical things you can do to raise your Emotional Intelligence as well as the agility of your mind:

1. Appreciating others for the effort done in the projects, irregardless of the extend of the success.

2. Have daily greetings to your fellow colleagues, and mean what you say.

3. Think positively empowering thoughts and be solution-oriented to maintain your mental health.

4. Harness the quick learning from every task for future improvements.

5. Reflect on your own behavior and the outcome of your action.

6. Work on mending the differences with others instead of harboring animosity.

7. Give yourself a reason to arrive at work with enthusiastic energy each day.

(Source: wekie.com)

5 Important Steps To Super-Charge Your Relationship Communication In Life

December 19, 2008

It was just a few nights ago where the evening newspaper, Lian He Wan Bao, published my advice on the headlines and the inner page. I was engaged by the organizers because of my expertise in relationship communication and my experience in coaching different people.

Based on what the reporter had observed, I was being interviewed and shared some practical tips on how people can improve their relationships with each other.

As a Professional Excellence speaker and trainer, I am passionately interested to see people communicate better, build quality relationships, eventually be competent in all the Professional Excellence skills and ultimately excel beyond in various aspects of their lives.

Indeed, we must start to consider how the world has changed and evolved. It’s through our self-reflection and mutual consideration that we can discover enhanced ways to relate with one another.

Be it with colleagues, parent and child, staff and boss, friends or other forms of interaction, you have to be more tactful and remain sensitive to your relationship building skills. Fortunately, there are 5 of such important steps to make our communication so much better in our relationships and interactions.

The steps are:

Step 1: Consider the other party’s position first.

Step 2: Understand how the way you communicate your viewpoints can affect that person and your relationship.

Step 3: Seek to bridge the gap between both perceptions by establishing the common purposes.

Step 4: Practice saying those sentences to yourself before you talk in person. Ensure they come across acceptable.

Step 5: Check for mutual understanding and appreciation during the communication process.

Remember, Communicate Well, Make Your Relationship Excel!

(Source: wekie.com)

The 5 Major Keys To Facilitating Ideas Effectively

December 14, 2008

When I completed training the government leaders on Facilitation Skills last week, I was pleased with how this useful skill would open up the mindset of many people. After all, what we are looking at is the regulation and facilitation of ideas, thoughts and opinions. And everyone will somewhat have certain level of viewpoint. Even choosing to not have an opinion is also an opinion.

What matters most the essence of getting these ideas out of the person’s mind, conjured and packaged into something useful, practical and applicable. While these are always subjective, they still contribute somewhat to the progress. All it takes is a shift in paradigm.

Hence, the following crucial keys will prove useful whenever you facilitate ideas and thoughts with your group:

1. Never discount the value of an idea without first putting it to fair examination of worthiness.

2. Create the safe, encouraging environment for sharing.

3. Realize that an idea need not stand alone. It can be combined and rehashed with other ideas.

4. Set the ground rules of interaction and ensure that everybody is on the same page.

5. Just because there are critiques to the idea does not imply that the idea is not workable.

(Source: wekie.com)

What Coaches Should Do When Faced With Difficult Clients

November 30, 2008

When I finished conducting the 2 day course on “Coaching Skills for Leaders” on Monday and Tuesday last week, I took a few moments to recap and reflect on what I had taught. In addition, it was also a reminder to how coaching is so much needed at the workplace. We often find ourselves in tight spots with the changing pace of workplace challenges. Yet we don’t always get the necessary help or advice when needed.

In your role as a coach at work, you want to understand that this is a reflection of the client’s lifestyle. His perspectives of life are hence displayed thru his actions and thoughts. If uncontrolled, emotional outburst will be experienced.

Here are some pointers you should follow if your client takes a sudden turn to become difficult:

1. Repeat your agreement and ground rules.

2. Reaffirm your intention with taking on this coaching assignment

3. Reassure that you are working for his benefit.

4. Review your coaching style and sequence.

5. Relate what works for him.

6. Rebuild your rapport.

7. Reestablish your goals and end results of coaching.

8. Remind your client that no one cares more for his own life than himself, hence he is ultimately accountable for his own success, not you.

(Source: wekie.com)

When The Boss Speaks: How Should You, The Management, Make A Speech So Your Staffs Will Listen. (7 Proven Pointers To Guide You Through)

November 22, 2008

As long as you are holding the managerial position, you will eventually find yourself having to give talks to your staffs. By default of the fact that you are a manger or a leader, you have to deal with people. Whenever it comes to working with others, relationships, emotions, opinions come into the picture. You cannot avoid this. It’s all part of the art of working together.

Whenever I coach the managers and top executives individually or in a group, I help them to better craft their speeches to further appeal to their staffs. I call this “Leadership and Management Talk”. After all, the power of public speaking by leaders can never be discounted. They should never be taken lightly at all.

Think of how the US President-elect Barack Obama triumphed in the recent Presidential Election and won the massive numbers of voters over with his power of eloquence, thrilling and inspiring the audience in the process.

Should you work on these forms of leadership talk, I’m sure you will benefit greatly as a result. It will absolutely augur well for you as a manager, a leader, or both.

Therefore when you, the boss, speak, consider the following pointers:

1. The speech is really about them. When your staffs are willing to work well as a result of your speech, then can the company take off.

2. Keep your points smooth and flowing. Make it easy to listen to, absorb and understand what you want them to know.

3. Avoid mixing up the issues and over interfacing them with multiple layers of problematic discussions. Focus on one point at a time, please.

4. In your speech, let them know that you do care for their wellbeing, really. And show full sincerity.

5. Raise examples from their own job situations, instead of asking them to understand yours. People usually see from their own points, not others.

6. Include an avenue where they can see or air their views with you. Remember, outlet, outlet, outlet. People need a channel for let go and to give out emotional concerns.

7. Conclude with an uplifting note. Every staff in his company wants to know that the future of the company is secure, hence so is his job. Even if you have to let some of them go, show them another better future.

(Source: wekie.com)

How You Can Suavely And Smoothly Network With Flair

November 21, 2008

Throughout the first few days of this week, I’ve been conducting the trainings for a few organizations and institutions. Coincidentally, they all happened to be networking related seminars. One was “Network And Communicate Your Way To Success”, while the other was “Network Your Way to Success”. However since the participants will be using these skills for different focuses, hence I customized the content to their relevance. After all, what use is a skill if it can’t be properly applied in the right context?

What was really fun about these trainings was that it involves plenty of interactions and practice. The participants also got into a glimpse of Human Behavioral Psychology, an exploration into how human beings act and react in social settings and encounters.

After all, we are all social creatures. None of us can avoid not being influenced by others. Hence networks are formed no matter you want or not. The key question is: how then do you network positively and with flair?

Here are some tips that will surely help you along in your interaction, making them suave and smooth:

1. Be willing to approach others to break the ice.

2. Be purposeful in your words and consider how your words affect others.

3. Be paying attention to what others are telling you.

4. Be tactful and diplomatic with your comments and replies.

5. Be in contact by following up with them.

(Source: wekie.com)