Archive for the ‘Passion’ category

The 5 Essential Abilities You Must Have To Manage Negativity In Your Interactions and Relationships

July 27, 2008

Today was the first day of the Befrienders’ Course. We’ve covered the key essentials and the know-how of being a Befriender. On the next Sunday, I will be conducting the second day of this training where I will show them how to interact well with their clients, creating positive outcomes for themselves and others.

The overall purpose of this course is to equip these Befrienders with the essential skills to better relate with their assigned families. These families have multiple issues and are in lesser privileged situations. It’s becomes imperative that the Befrienders are oriented to cater to the differing demands of these families.

Hence here are the abilities you must have to better manage the negative situations.

1. Have powerful mental states to remain assertive and influential

2. Use optimism to handle pessimism artfully.

3. Create humor to connect and draw people closer.

4. Display appreciation and acknowledgement of who they are.

5. Be resourceful to provide aid when needed.

How Famous Achievers And Excellors View Work

July 22, 2008

It’s the start of another new week. When you come to think of it, there are so many different reactions to the notion of work. Some look at work with distasteful lethargy while some approach work with refreshing enthusiasm.

Let’s discover how the Achievers and Excellors look at work from their eyes:

“The secret of joy in work is contained in one word – excellence. To know how to do something well is to enjoy it.” —Pearl Buck

“People might not get all they work for in this world, but they must certainly work for all they get.” —Frederick Douglass

“One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man.” —Elbert Hubbard

“The more I want to get something done, the less I call it work.” —Richard Bach

Opportunity is missed by most people because it is dressed in overalls and looks like work.” —Thomas A. Edison

“Far and away the best prize that life offers is the chance to work hard at work worth doing.” —Theodore Roosevelt

“Going to work for a large company is like getting on a train. Are you going sixty miles an hour or is the train going sixty miles an hour and you’re just sitting still?” —J. Paul Getty

”When your work speaks for itself, don’t interrupt.” —Henry J. Kaiser

”I’m a great believer in luck, and I find the harder I work the more I have of it.” —Thomas Jefferson

“Success in business requires training and discipline and hard work. But if you’re not frightened by these things, the opportunities are just as great today as they ever were.” —David Rockefeller

”The companies that survive longest are the ones that work out what they uniquely can give to the world not just growth or money but their excellence, their respect for others, or their ability to make people happy. Some call those things a soul.” —Charles Handy

Creating A Workplace Where Your People Want To Belong (Or They Won’t Beat The Blues)

July 7, 2008

Today is Monday. And the thought of Monday often brings with it an association of “The Monday Blues”. Images of people dragging their feet and tired body to work tend to come to mind. Or perhaps the effects of weekend partying, shopping and booze haven’t worn off yet. Whatever you can say, Monday is usually not a welcomed day by many people.

And why is that so? Because many people apparently do not quite like going to work. (Well, isn’t that obvious?! you may exclaim.)

In my consultations with the various companies and organizations that want to make the workplace more attractive to the staff, certain changes have to be in place. While the actual things to be tweaked and adjusted may vary from office to venues, the underlying principles apply: It has to be a place and culture where your people want to be belong.

Here are some of the characteristics that you should have in order to make the workplace more appealing to your people:

1. The work they do have to be meaningful, purposeful and fulfilling to them.

2. It has to have a certain element of fun.

3. They have to be challenging to a balanced degree.

4. You have to inspire them to see beyond money, pay or salary.

5. Your people and you have to be in like-mindedness.

6. The relationships and communication at work have to be positive.

7. Your people must ultimately experience progress and improvement in their growth and performance.

Take a look at your workplace and culture now. Check against these 7 characteristics and work towards having as much in place as possible.

When there is a better workplace, your organization will then be more geared to Excel Beyond Excellence!

What Really Matters In Making Your Mentoring And Coaching Relationship Work?

July 6, 2008

It has been to a privilege and honor to get to know so many friends over these years as a trainer and consultant. Some of whom I’ve gotten to know better through mentoring them. It truly warms my heart to see these dear friends making leaps and bounds in their career and achieving breakthroughs in their personal lives.

One of the most common questions I’m asked in my Mentoring and Coaching workshops is this: “Wekie, what really matters in making such mentorship and coaching relationship work?”

My answer is: Your Heart.

It’s your heart that allows you to touch lives and change them for the better. And it’s your heart that can move the toughest of stone will.

But what does it mean by The Heart of Mentoring and Coaching? Let’s explore what does this entails:

1. Sincerity within yourself

2. Selflessness of service

3. Commitment to improvement

4. Passionate in being positive

5. Acceptance of others

6. Confidence in rising to the challenges

7. Gratitude and Appreciation of each other

As you continue to mentor and coach someone, check yourself against these traits that lie within your heart. When you want to make your mentoring and coaching work, your heart will be there to make it Excel Beyond Excellence!

7 Things Every Trainer Must Help Their Participants To Do (If You Don’t, They Won’t Learn Well…)

July 5, 2008

Yesterday was the conclusion of the extremely intensive 5 day “Train-the Trainer” workshop at the major government institution. Over these numbers of days, my participants and I have gotten to know each other better.

In addition, I could truly see their commitment to become excellent trainers and make a change in their own lives. I could feel the surging of emotions as we bade farewell to each other.

And I truly wish them, every single one of them, the very best for whatever is to come for their future. Better lives can be created; lives can be changed, with faith, commitment and passion.

On my way back, I did some reflection. I dawned upon what I’ve always been sharing with these participant-trainers over the last few days. And that is: People can indeed learn, if we can help our participants skillfully and artfully. Trainers can truly make things happen to get others to learn well.

Hence, here are the things every trainer must help their participants to do:

1. Help to get them to take personal responsibility for their own learning.

2. Help establish meaning and sense in the training topics.

3. Help them to open up and share their opinions.

4. Help to bridge the concepts and theories with real life applications.

5. Help them to be more involved and participate in the activities.

6. Help them enjoy the training.

7. Help them help themselves.

It is also through training that people improve and lives get changed. Therefore, our consistent effort must be there to keep helping participants to achieve the abovementioned areas.

In this way, the quality of your training will Excel Beyond Excellence!

Are You A True Leader? The 7 Key Traits Of A True Leader

June 17, 2008

Over these two days, I’ve been going to the training academy of a government ministry. It comprises of a series of large buildings and compound, designed specially to train its staffs. And I had been conducting “Supervisory Leadership Training” for some of its officers.

We discussed, followed by exploring in depth the concepts of leadership and what it truly means to be a true leader. We worked on the practical steps that one can perform to embody the mark of a true leader.

What then would make you a True Leader? Here are some of the key traits:

1. A True Leader has true compassion within.

2. A True Leader goes beyond the individual self; he thinks beyond the personal and considers the community-at-large.

3. A True Leader sees the future and uses the present to bring that vision into realization.

4. A True Leader is rejection free. He does not worry if there are those who dislikes him or opposes him. He seeks to bring them over to his side creatively.

5. A True Leader truly inspires others. Not for his rank, grade or appointment, but for who he is and who he represents.

6. A True Leader draws his strengths from within, renews his energy from his team and shares with his team.

7. A True Leader walks his own unique path of destiny, supported by the majority.

May you grow and become a True Leader. Excel Beyond Excellence!

5 Empowering Thoughts To Change Your Life And Get That Job

June 12, 2008

During these 2 days of emotional and impactful training, the participants shared with me today about their new empowering paradigms. In turn, I was touched by their sincerely, understanding and willingness to take charge of what they have.

This has been another run of “Sayang Kerja, Sayang Keluarga” (SK2) (Love Your Work, Love Your Family). The original title of this training is “Life Empowerment Skills” where participants renew their mindset, learn how to seek the jobs and be empowered for life.

I was extremely pleased that the partipants have learned the different ways to handle the various life issues and concerns as well as be more proactive in their job seeking skills and efforts. This will set a solid foundation for a leap frog improvement in their families and lives.

Here are some of the additional thoughts to help empower the individual towards a better life and job:

1. Your past issues and your present situation do not have to be the same for your future.

2. In order to change your life to what you want it to be, you’ve got to first believe you can change.

3. Extending further, you’ve got to want to take control of your life badly enough to finally assert the control for your thoughts, your emotions and your behavior.

4. When you love your potential job, you’re less likely to be that picky. (Of course, that doesn’t mean you don’t seek improvement at work.) You’ll give yourself a chance to love that job.

5. You have to be bold and remain calm when you handle tough interview questions. Tough questions have the tendency to destabilize the job seekers. Succumb to them and you’ll come off as unimpressive. Boldness and calmness will enable you to emerge triumph from that job interview.

These thoughts have to be reflected and digested before you can comprehend to apply. Work on them as much as possible to gain greater empowerment.

Wishing you well on life’s journey to Excel Beyond Excellence!

Bring Out The GEMS In Your Service: What Does It Truly Means To Provide Service Beyond Excellence

June 8, 2008

For the past two days, I was visiting Republic Polytechnic during their GEMS Bond Camp. I was invited as the guest speaker as well as attended the closing ceremony. I must that the participants of the GEMS Bond camp put in their best in their performance. (GEMS stands for Go-the Extra-Mile for Service. A government initiative to get the industries to be more service orientated and conscious as well as getting the customers to be more service responsive.)

The various industry partners and I watched their skit, dance and songs. While these were entertaining and fun, there were all focused on bringing out the single message: the call to provide better service. The energy and efforts by these young participants were awe inspiring. I enjoyed their performance and was impressed by their commitment towards service quality.

Whenever I run service workshops and consultant, many people asked me regarding how could they provide good service? Therefore, during my segment, I decided to share with them the essences of GEMS and what is the real meaning of providing quality service, the service that goes beyond excellence.

I shared with them the components of what quality service means so that they can bring out the GEMS in their service:

Give your hearts out: You must understand that a lot of the service you provide must come from the heart. If it’s not truly and sincerely the desire to service, then anything you do is merely for the sake of doing. And customers can feel the difference. Therefore, be sincere and passionate in what you do.

Exceed Expectations: When we talk about quality service, we are comparing this to minimal service or standard service. People walk in with a certain expectations. If you serve them exceeding well in a positive way, they will hence be pleasantly pleased and surprised, leaving a better impression.

Manage Emotions: People are beings with emotions, feelings, opinions, thoughts and responses. When you can handle and manage the emotions of your customers, it means you can influence them towards making how they feel better. If they’re feeling bad, you can make them feel good. And if they feel good already, you can make them feel even more elated. Remember, the notion of ‘quality’ lies in the emotions of your customers.

Sensitive to Needs: Of course, no service can be considered complete and be of quality if they do not meet up to the needs of the customers. Hence, you must be sensitive enough to first, sense the need, then detect the changing needs. Imagine how pleasant it will be if the waiter offers you the tea spoon even before you raise your hands to get his attention. The key is: every customer has needs. Whoever meets it the best, wins.

These are the components of GEMS that you can apply everyday as you serve your customers. Practice these practical points often and you’ll soon find your service Excelling Beyond Excellence!

Sport On! Inspiring Quotes from Famous Sportspeople

May 21, 2008

Sportspeople have a certain way of achieving their goals. To strive towards breaking and being their personal best, they do see things in their own ways.

Here are some of their comments and quotes that show you how they sport on in their life and their sports passion:

From Lance Armstrong, a Tour De France tour-de-force cycling champion

I figure the faster I pedal, the faster I can retire.

Pain is temporary. It may last a minute, or an hour, or a day, or a year, but eventually it will subside and something else will take its place. If I quit, however, it lasts forever.

I take nothing for granted. I now have only good days or great days.

From Michael Jordan, famous basketball player

You have to expect things of yourselves before you can do them.

I have missed more than 9,000 shots in my career. I have lost almost 300 games. On 26 occasions I have been entrusted to take the game winning shot… and I missed. I have failed over and over and over again in my life. And that’s precisely why I succeed’

Obstacles don’t have to stop you. If you run into a wall, don’t turn around and give up. Figure out how to climb it, go through it, or work around it.

Speak Your Way To The Top!

May 19, 2008

A rather packed day was what I went through 2 days ago on Saturday. But it was all meaningful and worthwhile. One of them was the major event organized by the Club that I’m mentoring, National University Of Singapore Toastmasters Club. It was the public speaking workshop entitled, Speechcraft: Speak Your Way To The Top!

We had quite a fair number of students of the university turning up to learn and discover how they can become better thinkers, speakers and listeners. I was also impressed by the participation and enthusiasm to improve themselves. Accolades must therefore go out to the organizers and the facilitators. Well done to everyone!

Some of the educational presentations I spoke on included, The Importance of Public Speaking, Take the Terror Out of the Talk and How Public Speaking Can Help You To Succeed. These are the essentials that a potential and competent public speaker must first address.

In the midst of the full day NUS Speechcraft workshop, I had also been invited to be a guest speaker at the Frontier Toastmasters Club’s 5th Anniversary Celebrations. It was an event open to the public and definitely the accomplishments of their members were showcased.

My speech topic at Frontier Toastmasters was Mind Mastery: How to Use Your Mind to Overcome The Fear of Public Speaking. I’m definitely pleased that the audience loved my presentation and had learnt something that they can apply in their future speeches. In addition, I am also appreciative of the Club’s invitation and wish the Club all the best for the coming years.

Because both events were held at the same time, I had to slightly reschedule my speech segments to gain time off from the NUS Speechcraft so as to be at Frontier Toastmasters for a couple of hours, and then zip back to NUS, continuing with my final presentation in the Speechcraft. It’s tight scheduling you may say, but, that’s the life of a speaker. Busy but meaningful.

In the evening, some of us from the NUS Toastmasters had a nice fellowship dinner session at a western food restaurant. It was a well deserved meal and rest for these hard-working members of the Club.

Later on, I worked out with one of my Mentees on her career plans and how to improve on the various speeches.

Overall, it was a busy day but filled with purposeful and meaningful activities. The day was well planned and well spent.

Here are some afterthoughts that follow:

1. Speaking and communication with people are the essentials of living a fruitful social and professional life.

2. It takes practice, guidance and feedback to get yourself to become better. Mere listening will only work to a limited degree.

3. Speaking well, thinking well and listening well will help you to be on your way to the top, whatever the top of your dreams may be.

I wish you the fulfillment of your lifelong goals and may your life Excel Beyond Excellence!