Archive for the ‘Communication Competence’ category

7 Important Things You Must Know To Excel In Your Table Topics

February 1, 2009

When I stepped into the auditorium yesterday, the enthusiastic mood of the audience filled the air. Indeed, they were present to learn and acquire the art of public speaking. The fervor to learn was undeniable. You will be inspired by their passion and touched by their willingness to improve.

As I presented my workshop on “Table Topics Triumph”, I could see all of the participants gripping on to their pens, ready to note down the various pointers that I would cover. When I asked for their suggestions for table topics, the willing hands would raise up. We were never short of ideas when it came to topics. I liked that.

Most of all, I take honor in having the privilege to contribute my knowledge, expertise and services to the participants. I appreciate them coming forth with enquiries and their answers to my questions. This is what sharing is all about. We grow together.

Adding on, there are important things that can further help you if being excellent in Table Topics is your aim:

1. The audience is smart. Never underestimate the people you are addressing nor look down on them. Treat them with worth and respect.

2. Remember to answer the question. Instead of getting too carried away with your opinions, get back to attention to the topic eventually.

3. Ensure that there is a logical flow to your speech. In the midst of time pressure, it’s easy to be way too scattered with your speech. Keep it flowing smoothly.

4. Avoid the dreaded awkward introduction where the audience knows that you are unsure. This usually serves as a major obstacle to an otherwise great speech. Stand your ground on this.

5. Use the stage positions to display compare and contrast if required in your speech. This will enable your audience to differentiate your points within a very short time in a quick duration of your speech.

6. Let the topic drive your speech and its content. In this way, your entire speech will come across as more coherent and answering to the topic.

7. Know that there are always multiple angles to approach the topics. Short of being too absolute, topics can truly be answered from more than one methodology. Work on showing your perspectives of the topic, allowing it to make sense with the audience.

At the end of it all, it’s ultimately your show. To put up a positive display of your speaking prowess, correct and constant practice is essential.

Here are my best wishes. May your speeches always Excel Beyond Excellence!

(Source: wekie.com)

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The Art Of Making Your Mentorship Meaningful

January 24, 2009

It was early this week that I met up with my various Mentees. I’ve always enjoyed such meetings because this offers an opportunity to catch up as well as speak up on the different issues faced, both in communication and in life.

Upon reflection and recollection of my mentorship workshops, I took greater strides to apply some of the concepts into my mentoring style. Because of the different personalities and experience you’ll come to face with from others, the mentorship relationship becomes ever evolving. That’s why mentoring is an art in itself.

When you employ the strategy and tools of mentorship, you effectively put in gear the cycle of change. It takes tact in communication and sensitivity in implementation. Very much have to be tied down and set up between the two of you, be it you being the mentor or the mentee.

I suggest employing the art of creating a “Meaningful Mentorship” by paying attention to the following pointers:

For Mentors:

1. Inculcate the spirit of sharing for the two of you.

2. Understand that learning is two-way. While your mentee learns from you, so can you learn.

3. Create a culture of mutual communication for trust and reliability.

For Mentees:

1. Know what makes your mentor tick so that you know how to maximize his accomplishments.

2. Ask the right questions to get the best practices.

3. Respect and show appreciation to your mentor. When you show appreciation, your mentor feels appreciated and is willing to support you further, giving more in the process.

(Source: wekie.com)

7 Practical Ways To Increase Your Emotional Intelligence And Mental Dexterity

January 16, 2009

For these couple of weeks, I’ve been working on a number of courses that are coming up for the year. A significant time was also spent on customizing them to fit into clients’ demands. In addition, the training and coaching sessions have also be rather packed. A very fruitful start for this New Year indeed.

The past 3 days were spent conducting the highly intensive training on “Emotional Intelligence at Work”. As the training is customized for a major government institution, I highlighted specific examples where the participants could display Emotional Intelligence (EI) for themselves as well as in their daily dealings with their bosses, colleagues and customers (BCC). Through the sharing and discussions, I was extremely pleased to know that the participants found even more ways to apply emotional intelligence beyond what was taught. Now that’s empowerment for them!

Leading on, here are some of the practical things you can do to raise your Emotional Intelligence as well as the agility of your mind:

1. Appreciating others for the effort done in the projects, irregardless of the extend of the success.

2. Have daily greetings to your fellow colleagues, and mean what you say.

3. Think positively empowering thoughts and be solution-oriented to maintain your mental health.

4. Harness the quick learning from every task for future improvements.

5. Reflect on your own behavior and the outcome of your action.

6. Work on mending the differences with others instead of harboring animosity.

7. Give yourself a reason to arrive at work with enthusiastic energy each day.

(Source: wekie.com)

What You Can Do To Boost Your Sales, Negotiation and Persuasion Techniques

January 6, 2009

What I truly love about full day trainings on Sundays is that the streets are so peaceful whenever I travel to the workshop venue. And it always gives me newly energized perspectives to share differently. Hence for the recent Sunday training, I decided to add even more value to provide more concepts taught.

This was a customized training on “Selling Skills and Persuasion Techniques” for a major company in the industry. The large group of audience was highly participative and massively added to the fun and laughter. While sales techniques were practiced, I was also glad when I showed them how to further create more strategies that work.

Let’s explore how you can boost up these vital techniques of yours:

1. Be willing to experiment with different variations

Understand that there are no absolute fixed techniques that will work perfectly. You have to mesh the techniques with your personality and your mannerisms. As a result, varying circumstances do call for an invented strategy sometimes. While impromptu techniques may not work all the time, it adds to the fun of selling and negotiation.

2. Learn to be observant of your potential customers

Your customers, when you are observant, will give you plenty of clues to know how to sell to them. There are always signs and cues that will somewhat provide you hint as to whether you are ‘colder’ or ‘warmer’ to getting the sale. However, your part is to train yourself to be observant enough to detect these all-important, profit-generating, quota closing signals. Experience through interaction does count very much in this case.

3. Work with a persuasion mentor by sharing your encounters

Your mentor for persuasion should be competent enough to detect, highlight and analyze your various blind spots during your interaction with your customers or colleagues. This will certainly help to accelerate your learning curve on this skill. In addition, your sharing allows you to further encapsulate your thoughts through your expression, giving in greater reflection and learning.

When you conscientiously work on these pointers, you will, over time, experience a greater sense of understanding towards applying addition sales and persuasion techniques. These hence, become an integral part of you eventually.

Wishing you the results that Excel Beyond Excellence in this New Year!

(Source: wekie.com)

Top 5 Mistakes Managers Make When Leading Their Teams in Problem Solving

December 28, 2008

Over the past few Saturdays, I had been conducting a series of trainings for the management team of a multi-national corporation. In this training, “Communication and Problem Solving Skills for Leaders”, I focused on getting the leaders in the company to be able to converse well and lead their team to solve various work and life problems.

Of course, as we all know, life is never a piece of cake nor a walk in the park. What’s never ending are the problems, obstacles and issues that crop up now and then. Some are within anticipation, while others hid themselves to sting as the most unexpected moment.

Many managers and leaders were thus left in the dark or at a loss of what to do.

Hence, for this particular article, I would like to highlight on 5 of the most common mistakes that were made when the team is being led to resolve the problems. It will obviously be wise to steer clear of them and they serve as a reminder to avoid committing them.

These top 5 mistakes made by managers are:

1. The manager does not know the problems and he is unable to define them well.

2. The manager has no clear resolution steps formulated with the team.

3. The manager allows the presence of internal bickering and too much politicking.

4. The manager has tasks allocated to the wrong person.

5. The manager has overly unrealistic demands without fair consideration.

(Source: wekie.com)

5 Important Steps To Super-Charge Your Relationship Communication In Life

December 19, 2008

It was just a few nights ago where the evening newspaper, Lian He Wan Bao, published my advice on the headlines and the inner page. I was engaged by the organizers because of my expertise in relationship communication and my experience in coaching different people.

Based on what the reporter had observed, I was being interviewed and shared some practical tips on how people can improve their relationships with each other.

As a Professional Excellence speaker and trainer, I am passionately interested to see people communicate better, build quality relationships, eventually be competent in all the Professional Excellence skills and ultimately excel beyond in various aspects of their lives.

Indeed, we must start to consider how the world has changed and evolved. It’s through our self-reflection and mutual consideration that we can discover enhanced ways to relate with one another.

Be it with colleagues, parent and child, staff and boss, friends or other forms of interaction, you have to be more tactful and remain sensitive to your relationship building skills. Fortunately, there are 5 of such important steps to make our communication so much better in our relationships and interactions.

The steps are:

Step 1: Consider the other party’s position first.

Step 2: Understand how the way you communicate your viewpoints can affect that person and your relationship.

Step 3: Seek to bridge the gap between both perceptions by establishing the common purposes.

Step 4: Practice saying those sentences to yourself before you talk in person. Ensure they come across acceptable.

Step 5: Check for mutual understanding and appreciation during the communication process.

Remember, Communicate Well, Make Your Relationship Excel!

(Source: wekie.com)

Exploring The Essence Of What It Truly Means To Be A Befriender

December 6, 2008

As Day 2 of the double Sunday Befrienders’ Training last week came to an end, some participants lingered on. We managed to discuss on the real life issues that faced the client’s families. These are not merely misunderstanding but real cumbersome problems that plagued these families and existed for a long time.

Being a Befriender implies that one ought to be ready to serve that special friend for the troubled person. Your presence could sometimes make the difference between the family’s hope and despair. You bring the hope, the comfort and the possibilities of a brighter outlook to their own future.

The following essential points thus become crucial for the Befriender:

1. The key to being a Befriender is Trust. And you will be entrusted with many untold information divulged by the family you befriend.

2. You have to balance the Ethics issue with your Integrity as a Befriender.

3. Your perspective of life is called into challenge. Be steadfast but receptive to other lifestyles that exist for your befriending family.

4. You should help the family prepare for a life after you. Guide them as a friend to help themselves live better on their own.

5. Both of you are eventually transformed, enriched and empowered in the process. It’s not only that the family gets better; it also becomes your personal reflection to appreciate life.

(Source: wekie.com)